Claims Service

At H.W.I. Hong Kong Limited we are committed to providing the claims backup that we feel our clients deserve. If you are a HWI customer, our team of specialists will make the claims for you.


You can notify a claim by any of the following methods:

Simply telephone us on +852 2877 6100 and an experienced claims handler will guide you through the claims reporting process.

Send an email to with details of your loss.

Claims Department
H.W.I. Hong Kong Limited.
2502, W50 Centre
50 Wong Chuk Hang Road
Hong Kong

Please remember to give a contact telephone number, as we may need to phone you for further information to avoid delaying your claim.